ملخص
This paper presents an investigation of the current situation of maintenance operations practiced within the university hospital located in Tripoli, Libya. The study focused on the mechanisms and programs used to implement all maintenance operations. The aim of this study is to analyze the current processes, identifying the main problems and obstacles hindering execution of the maintenance operations, and also to determine the factors affecting operations' efficiency, along with their impact on performance levels. This was done using a specially designed questionnaire, along with conducting several personal interviews with individuals involved in planning and implementation of the maintenance programs. Based on the analysis of the data, it was found that there are factors that significantly affect the efficiency of maintenance operations at the university hospital, and if they are practiced in the right manner, they will positively influence the maintenance performance levels. Among these factors, the focus should be on implementing planned maintenance programs rather than relying on reactive maintenance programs, as well as the need to focus on documenting all stages of planning and execution of maintenance operations. Documentation is considered a crucial factor for the success of maintenance operations in general. Additionally, attention should be given to measuring and periodically evaluating performance levels, along with keeping up with modern developments in the field by utilizing all the available resources and new technologies in planning and executing the maintenance operations.