Abstract
One of the key universal health coverage objectives, empowering primary health care (PHC) delivery services, focuses on empowering individuals, involving the community, and multisectoral action of health and health services that is given the priorities that facilitate delivery of high-quality primary care and provide essential health care functions Aim of the study: To evaluate how satisfied customers are with the quality of Tripoli's healthcare. Type of study: a cross-sectional study conducted on clients or patients of PHC in Tripoli for 3 months from September 2021 to December 2021. By multistage random sample technique, we choose 240 participants they fill self-structured questionnaire. Result: mean ±SD of participant age = ( 43.4 ± 13.8 ) 61.3% of PHC participants were female, 38.7 %male,67.4% of the participants were married 51.5 % of participants were university graduates. Accessibility and equity: adequate access to antenatal and maternity care within the facility 34.9 % were in agreement, a reasonable amount of psychological support was available within the facility, according to 32% of respondents. All of the necessary tools and medications were on hand and paid for with your own money. 33.3 % of respondents strongly agree, and 48.9% of respondents thought the PHC's wait times were acceptable. Safety: 51.5 %of respondents strongly agreed that health personnel should use sterile needles and gloves and store them in the safety box, and 46.3 % of respondents strongly agreed that health staff apply Hand Wash. Comprehensive: 41.3 % of respondents said they would visit the institution regularly for checkups, 51.1% of respondents said they would go to the facility for health counseling, 38.2 %of respondents believed that PHC offers all services. Continuity: PHC schedules frequent follow-up visits 34.5 % agreed. People-centered: 51% strongly opposed that consulting room offers discretion and privacy. 44.6 % were very satisfied with the PHC visit, 35.9% of health professionals agreed that the side effect of the medicine was described, efficiency: 31.2% of customers strongly disagreed that necessary medications were readily available. Effectiveness: The availability of the vaccine to children under the age of two was strongly supported by 42.8 % , and 39.6% agreed that the influenza vaccine was available